Opt for Korean in AWS Aid as Your Preferred Language

Now, we are announcing the basic availability of AWS Guidance in Korean as your desired language, in addition to English, Japanese, and Chinese.

As the amount of customers talking Korean grows, AWS Aid is invested in providing the greatest assistance experience feasible. You can now communicate with AWS Assist engineers and agents in Korean when you build a aid scenario at the AWS Assist Center.

Now all consumers can obtain account and billing support in Korean by e-mail, mobile phone, and are living chat at no supplemental cost all through the supported hours. For every your Guidance system, customers subscribed to Business, Business On-Ramp, or Company Help options can receive individualized technological assist 24 several hours a working day and 7 days a week in Korean. Consumers subscribed to the Developer Aid plan can get specialized aid in the course of enterprise hours typically outlined as 9:00 AM to 6:00 PM in the purchaser region as established in My Account console, excluding holidays and weekends. These moments may vary in nations around the world with several time zones.

We also included the localized user interface of the AWS Aid Centre in Korean, in addition to Japanese and Chinese. AWS Assist Heart will be displayed in the language you pick from the dropdown of out there languages in Unified Settings of your AWS Account.

In this article is a new AWS Help Heart webpage in Korean:

You can also access customer assistance, AWS documentation, specialized papers, and aid boards in Korean.

Finding Begun with Your Supported Language in AWS Support
To get started off with AWS Aid in your supported language, create a Assist scenario in AWS Help Center. In the ultimate phase in developing a Help case, you can decide on a supported language, such as English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Preferred contact language.

When you opt for Korean, the customized make contact with options will be demonstrated by your support program.

For case in point, in the circumstance of Primary Guidance system prospects, you can choose Website to get help through e mail, Telephone, or Stay Chat when offered. AWS buyers with account and billing inquiries can get help in Korean from our consumer service representatives with proficiency in Korean at no extra charge during business several hours outlined as 09:00 AM to 06:00 PM Korean Conventional Time (GMT+9), excluding holidays and weekends.

If you get specialized help per your Aid approach, you may perhaps pick out Internet, Phone, or Are living Chat dependent on your Assistance prepare to get in contact with guidance staff with proficiency in Korean, in addition to English, Japanese, and Chinese.

Here is a display screen in Korean to get specialized assist in the Business Help strategy:

When you develop a help scenario in your most well-liked language, the case will be routed to help staff members with proficiency in the language indicated in your preferred language selection. To master far more, see Acquiring commenced with AWS Help in the AWS documentation.

Now Available
AWS Aid in Korean is now out there today, in addition to English, Japanese, and Chinese. Give it a try, understand far more about AWS Help, and send out feed-back to your common AWS Aid contacts.

– Channy

This write-up was translated into Korean (한국어) in the AWS Korea Website.